Orders are shipped within 5-7 business days from time of purchase. All orders within the Continental US are shipped via USPS and packaged with great care! Each package will be insured, so please let me know if your item arrives damaged along with photos. I will do everything in my power to rectify the situation. International shipping can take longer due customs and other postal challenges
Returns + Exchange
All products are handcrafted in our North Carolina Studio. We do not offer returns or exchanges. If your purchase arrives damaged please email photos and description with seven days of receipt to firstname.lastname@example.org and we will determine the next step together. We stand behind our products and want you to have the best possible experience with willow + burl.
Do not allow wood products to soak in water, this includes the dishwasher. Hand wash with regular dish soap and dry with hand towel to prolong the life of our products. Each piece is treated with butcher block oil to bring out the beauty of the grain and seal our products for safe use in the kitchen. Over time, items will need to be retreated with food safe oils to ensure products maintain their best appearance. Beeswax, coconut oil and butcher block oil are recommended.
Who Makes The Items You Sell?
Each piece is hand crafted from local, sustainable, wood products found in North Carolina. Mark and Melissa are the exclusive designers and creators of each piece sold at willow + burl.
If you have questions, comments or ideas we would love to hear them, please reach us via email email@example.com